A behind-the-scenes look into our thoughts, learnings, and reflections. We don’t claim to have all the answers—but we’re happy to share what we’ve learned.
Flowlytix Perspectives
Student ≠ Customer? Rethinking CRM Design in the Education Sector
Despite best intentions and significant investments, many CRM implementations in the education sector fail to deliver meaningful results. This isn’t due to technical incompetence or a lack of ...
What Makes a CRM Implementation Successful?
Despite the increasing investment in CRM platforms globally—estimated at over $80 billion annually—failure rates for CRM implementation remain stubbornly high. Research suggests that between 30% to ...
Why CRM Fails in Thai Organizations (Even with Generous Budgets)
And Why Many Companies Are Now Turning to Business Analysts CRM systems are often expected to revolutionize how companies operate—by making them more customer-centric and data-driven. ...
Why Education Cloud Skips the Lead
Why Salesforce Education Cloud Doesn’t Use Leads – and Why That Might Be Exactly What Your School Needs In a world where CRM is no longer just about pipelines but people, Salesforce’s Education ...
Managing School Tour Appointments.
Managing School Tour Appointments When Leads Belong to the Same Family: A CRM Design Challenge In the education sector, managing CRM data is rarely straightforward—especially when the actual ...