Refund Policy

Effective date: 15 October 2026 · Last updated: 15 October 2026

You can cancel any Flowlytix subscription at any time. If you ask within 7 working days of your first payment or of a renewal, we refund the full amount you paid.

This policy applies to all paid Flowlytix products and plans on flowlytix.co and its subdomains, such as money.flowlytix.co. It is part of our Terms and Conditions, and our Privacy Policy explains how we handle your data. If a product's checkout page states different refund terms, those terms apply to that product. Custom services for business clients follow their own written agreement. Flowlytix is operated by Sompob Meeyanon, Samut Prakan, Thailand.

1. Plans and prices

  • Free plans: many Flowlytix products have a free plan that needs no payment details.
  • Paid plans: each product's price, billing period and what it includes are shown on its pricing or checkout page before you pay.
  • Payment: we currently accept card payments only, processed by Stripe, or by another payment provider we name at checkout.
  • No VAT: Flowlytix is not currently VAT-registered, so no VAT is charged. The price at checkout is the full price you pay. If this changes, checkout will show it.
  • Automatic renewal: subscriptions renew automatically at the end of each billing period, at the price at that time, until you cancel. We email you before each yearly renewal.

2. Cancelling

  • Cancel at any time from the product's plan settings, using Manage subscription, which opens Stripe's secure customer portal. In Flowlytix Money, for example, this is Setup → Your plan → Manage subscription. You can also cancel by emailing us.
  • Your paid plan stays active until the end of the period you have paid for. It then does not renew, and your account moves to the product's free plan, or the paid access ends if the product has no free plan.
  • Cancelling stops future payments but does not refund the current period by itself. To get money back, ask within the refund window in section 3.

3. Refunds for subscriptions

Full refund within 7 working days. You can get a full refund of the amount you paid, with no reason needed, if you ask within 7 working days after:

  • your first payment for a plan, or
  • an automatic renewal payment.

Working days are Monday to Friday, excluding Thai public holidays.

Always refunded, at any time:

  • you were charged twice for the same period
  • you were charged for a renewal after you had cancelled before the renewal date
  • we charged you by mistake

If we stop a product. If we permanently stop offering a paid product before your paid period ends, we refund the unused part.

After 7 working days, the payment for the current period is non-refundable, and we do not give partial refunds for unused time, except as described above. You can still cancel so your plan does not renew.

When we approve a refund, the paid plan ends straight away and your account moves to the free plan. If the same account repeatedly subscribes and asks for refunds, we may decline further refunds. Nothing in this policy limits your rights under Thai consumer protection law.

4. Refunds for one-time purchases

Some products, such as downloadable templates, are sold for a one-time price. Because a digital file cannot be returned once downloaded, we do not refund a change of mind after download. We give a full refund if, within 7 working days of purchase, the file is faulty or not as described and we cannot fix it, or if you were charged twice or by mistake.

5. How to ask for a refund

Email [email protected] with the subject "Refund request", and include:

  • the product name
  • the email address of the account you used to buy
  • the date of the payment
  • your Stripe receipt number or the last four digits of your card

We reply within 3 working days.

6. When your refund arrives

  • We process approved refunds through Stripe within 3 working days.
  • The refund goes back to the card you paid with, for the full amount we are refunding. We do not deduct any fees.
  • Your bank usually takes 5–10 working days to show the refund on your statement.
  • If your card is in another currency, the amount you see may differ slightly because of your bank's exchange rate.

7. If a renewal payment fails

  • If your card is declined at renewal, Stripe retries the payment automatically over the following days. Your paid plan stays active during this retry period.
  • You can update your card at any time through Manage subscription.
  • If every retry fails, your subscription ends and your account moves to the free plan. We will not try to charge you later, and you can subscribe again at any time.

8. Your data when a paid plan ends

Ending a paid plan, whether after cancelling, a refund or a failed payment, does not delete your data.

  • Data in your own Google Drive: some products, such as Flowlytix Money, keep your data in your own Google Sheet or Drive files. That data stays with you, and Flowlytix does not hold copies.
  • Data in our cloud storage: where a product keeps your data in our cloud storage, we keep it while your account is active, as described in our Privacy Policy. You can ask us to export or delete it.

Paid features stay locked until you subscribe again, and then they return with your data.

9. Disputes with your bank

Please email us before raising a dispute or chargeback with your bank. We can usually resolve it faster. While a dispute is open, we may pause paid access on that account.

10. Contact

Flowlytix, operated by Sompob Meeyanon · Samut Prakan, Thailand · [email protected]

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